Abstract

MUNOZ CALVO, Elena María; GARCIA GONZALEZ, Mercedes Caridad; LEYVA BARCELO, Luz Angélica  and  RICARDO BENCOMO, Kenia. Communication barriers in the technologist-patient relationship within the professional context. Rev Hum Med [online]. 2013, vol.13, n.1, pp.38-55. ISSN 1727-8120.

Introduction: the training of competent professionals is one of the essential missions of higher medical education; this requires that technologists have communication skills in order to develop a proper job performance for the sake of human improvement. So the objective of the research is to identify barriers affecting technologist - patient communication in the careers of degree in Trauma, Podiatry, Physical Therapy, and Occupational Social Rehabilitation in areas of rehabilitation. Methods: an observational, longitudinal descriptive and retrospective study is presented between June 2008 and June 2011 that consisted on observation to practical state exams and training at work, in the reference degrees; in addition, a survey was applied to patients to obtain information about the barriers that affect the communication process between technologists and patients. Results: there are communication inadequacies between the future professionals and patients. Conclusions: An insufficient mastery of the communication skills is demonstrated and therefore barriers that interfere with communication as the semantic and personal barriers.

Keywords : communication; communication barriers; patient satisfaction.

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