SciELO - Scientific Electronic Library Online

vol.35 issue2Emotional intelligence and the leader´s window of executives in the tourism sector author indexsubject indexarticles search
Home Pagealphabetic serial listing  

Services on Demand




  • Have no cited articlesCited by SciELO

Related links

  • Have no similar articlesSimilars in SciELO


Ingeniería Industrial

On-line version ISSN 1815-5936


PADILLA-AGUIAR, Daimeé; ACEVEDO-SUAREZ, José Antonio; LAGE-DAVILA, Agustín  and  FIGAREDO-CURIEL, Francisco. The Balanced Scorecard in the Molecular Immunology Center. Ing. Ind. [online]. 2014, vol.35, n.2, pp.240-253. ISSN 1815-5936.

The objective of this paper is to explain the social factors that have enabled the Molecular Immunology Center (CIM, by its Spanish acronyms) to develop to its current level, and those affecting the interaction of scientific-research and productive activities. With this purpose, some documents of the organization were analyzed, as well as its strategy as part of the planning process, the performance indicators and the international and national literature on this subject. The results obtained for the Center were a positive experience in order to manage their management processes through the mission, the procedures and a system of indicators that not only responds to financial indicators but also non-financial. All the results are reflected in the Balanced Scorecard in which all the workers, including the senior management, play a fundamental role. These elements permitted to ensure that management systems help to achieve the interaction of scientific-research and productive activities in the CIM, which is an innovative element within this organization.

Keywords : management control; balanced scorecard; process management; key factors of success.

        · abstract in Spanish     · text in Spanish     · Spanish ( pdf )