Abstract

PENA MIRANDA, Carlos Alberto; COSI CRUZ, Elizabeth  and  SILARAYAN RUIZ, Liliana Abelina. Quality of service and user satisfaction in postgraduate students of a Public University of Lima. Rev. Mendive [online]. 2024, vol.22, n.2  Epub June 30, 2024. ISSN 1815-7696.

The National University and, particularly, the graduate school, have the task of providing a quality service that generates satisfaction among its students. This is essential to improve the quality of graduate programs. This research aims to establish whether satisfaction with the quality of university service in postgraduate students is related. To achieve this, a non-experimental, correlational and transversal design was used with a sample of 180 students, to whom the questionnaire on quality of university service and the questionnaire on user satisfaction were administered. The results obtained allow us to conclude that there are significant relationships between the two study variables (r = 0.80), as well as between their dimensions that make up each variable.

Keywords : Quality of education; quality of the environment; education; professional satisfaction; learning.

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