Abstract

CAMPOS KINDELAN, Vladimir; TRUJILLO CASANOLA, Yaimí; FEBLES ESTRADA, Ailyn  and  PEDRERA SUEN, Michel. Context of the quality for Cloud Computing. Diagnosis and analysis for its acquirement in Cuban entities. RCCI [online]. 2022, vol.16, n.4, pp. 64-83.  Epub Dec 01, 2023. ISSN 2227-1899.

The development of the Cloud Computing (CC) empowers the capacity of the infrastructure of the Information and Communication Technologies (ICT) through computing services (as software, platforms or infrastructures) from a traditional mean (personal computer, cell phone, among others) to the Internet. The main objectives of the current investigation are making a diagnosis in order to evaluate the limitations that exist in 16 Cuban entities, then acquiring a model of Software as a Service (SaaS) and proposing the design of a Software Quality Scheme (QS) for the evaluation of the quality of the SaaS service, based on the ISO/IEC 25010 standard (SQueare). For the framework it was made a bibliographical exploration about definitions, the evolution, and the CC models problem and the quality of its services, in the national and international environment. A survey was made in order to evaluate the knowledge about standards and models of CC quality, as well as the services that defines it and a SWOT analysis, in order to identify the main limitations for the acquisition of CC quality standards and models. As a result, the limitations for the acquisition of SaaS were identified, and the theorical references that address the knowledge of this technology were delimitated. A diagnosis was obtained, marked by a survival strategy that will help decision making for acquiring CC quality standards and models, and justify the QS design based on ISO/IEC 25010 standard.

Keywords : Cloud Computing; Software as a service; platform; infrastructure; quality scheme; quality models; SWOT analysis; ISO/IEC 25010.

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