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Retos de la Dirección

On-line version ISSN 2306-9155


PEREZ LOPEZ, Leidy Maylén; LAO LEON, Yosvani Orlando  and  LEGON FARDINO, Olga Alicia. Procedure for cost efficiency of package service. Rev retos [online]. 2023, vol.17, n.3, e23301.  Epub Sep 14, 2023. ISSN 2306-9155.


To apply a procedure to determine the cost efficiency of the package service through stochastic frontier analysis at the Sancti Spíritus Post Office.

Methods and techniques:

The analysis and synthesis of the information, for the review of the scientific literature and to develop the steps and the relevance of the use of mathematical techniques; the historical-logical, for the analysis of the stages through which the package service passed and in the corroboration of the problem raised; the inductive-deductive, in the design of the steps of the proposed procedure; and the structural systemic in the analysis of the package service from the practical perspective, through its decomposition in the elements that integrate it.

Main results:

It contributes to the improvement of the paradigms of the quality indicators of package services, specifically those related to those of packages.


The application of the stochastic frontier analysis, as a contribution to the cost efficiency of the package service, becomes a comprehensive analysis tool of the effectiveness of business management. The applied procedure constitutes a scientific tool that helps the directors of the Sancti Spíritus Post Office to make decisions based on the improvement of the paradigms of the quality indicators of the package service.

Keywords : cost efficiency; procedure; package service.

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